At Badrhino Store, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with our straightforward returns and exchanges process.
Eligibility for Returns & Exchanges
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Items can be returned or exchanged within 15 days of receipt.
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Products must be:
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Unworn, unwashed, and in their original condition.
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With all original tags attached and in original packaging.
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Items marked as “FINAL SALE” or under specific promotions are not eligible for returns or exchanges.
Return & Exchange Process
Step 1: Submit Your Request
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Email us at [email protected] with the following information:
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Full Name
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Order Number
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Product Name(s)
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Reason for Return/Exchange
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Whether you prefer a refund, replacement, or store credit.
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Template for Request:
Subject: Return/Exchange Request - Order #[Your Order Number]
Dear Badrhino Store Customer Support,
I would like to request a return/exchange for the following item(s):
1. Product Name: [Product Name]
Reason: [Reason for Return/Exchange]
Preferred Resolution: [Refund/Replacement/Store Credit]
Thank you for your assistance.
Best regards,
[Your Full Name]
[Your Contact Information]Step 2: Receive Confirmation
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Once we receive your email, our team will provide a Return Merchandise Authorization (RMA) number and the return address.
Step 3: Pack and Ship the Items
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Securely package the items, including the packing slip and RMA number.
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Ship the package using your preferred carrier to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Step 4: Inspection and Resolution
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Once we receive and inspect the returned item(s), we will:
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Process refunds within 5-7 business days to the original payment method.
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Ship replacement items or issue store credit based on your preference.
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Refund Details
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Refunds are issued to the original payment method within 5-7 business days after inspection.
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Depending on your payment provider, refunds may take additional time to reflect in your account.
Non-Returnable Items
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Items marked as FINAL SALE or promotional offers.
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Products damaged due to improper use or handling by the customer.
Contact Us
For further assistance with returns or exchanges, please contact:
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Email: [email protected]
Our team is here to make the process as seamless as possible for you.
Thank you for choosing Badrhino Store. We’re committed to ensuring your satisfaction with every purchase. If you have any questions about our policy, don’t hesitate to reach out!