Welcome to Badrhino Store! Below are answers to some of the most common questions about our products, orders, shipping, and more. If you need further assistance, please don’t hesitate to contact us at [email protected].
1. Products
Are the product images on your website accurate?
Yes, we strive to provide accurate images and descriptions of all our products. However, slight variations may occur due to screen settings or lighting.
How can I find the right size?
Each product page includes a detailed size chart. If you need further assistance, please contact us.
Do you restock sold-out items?
Some popular items are restocked. Subscribe to our newsletter or follow us on social media for updates.
2. Orders
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use it to monitor your package’s delivery status.
Can I change or cancel my order?
Orders can be changed or canceled within 12 hours of placement. Contact [email protected] as soon as possible.
What happens if my order is incorrect or damaged?
If you receive an incorrect or damaged item, contact us at [email protected] within 7 days of delivery. We will arrange a replacement or refund.
3. Shipping
What are your shipping options?
We offer two options: Standard Shipping: Delivered by DHL or FedEx in 10-15 business days ($12.95). Free Shipping: Delivered by EMS in 15-25 business days for orders over $50.
Do you ship internationally?
Yes, we ship globally except for certain regions in Asia and other remote areas. Contact us for more information.
What should I do if my package is delayed?
Delivery times may vary due to customs or other unforeseen circumstances. If your package is significantly delayed, contact [email protected] for assistance.
4. Returns and Refunds
What is your return policy?
Items can be returned within 15 days of receipt, provided they are unused, unwashed, and in their original condition with tags attached.
How do I start a return?
Email [email protected] with your order number and reason for return. We will guide you through the process.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
5. Accounts
Do I need to create an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and receive exclusive offers.
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions to reset your password.
Can I update my account details?
Yes, log in to your account and navigate to “Account Settings” to update your information.
6. Payments
What payment methods do you accept?
We accept Visa, MasterCard, PayPal and JCB.
Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your data.
Are there additional fees for international transactions?
Your payment provider may charge currency conversion or international transaction fees. Please check with them for details.
Still Have Questions?
If your question isn’t answered here, please reach out to us:
Email: [email protected]
We’re here to help make your shopping experience seamless and enjoyable!